Q-Symphony works sometimes but not consistently with Google TV Streamer

[mjolnier]

Hello. I us a Google TV Streamer. Occasionally I see the Q-Symphony option, sometimes not. Not sure why this is happening.

I have the Google TV Streamer connected to the soundbar, then the sound bar E-ARC port connected to the E-ARC port on the TV.

Sometimes if I unplug everything it will come back but eventually it goes away. 

TV: Samsung S95CA 77 / QN77S95CAFXZA

Soundbar: HW-Q990D

HDMI 2.1 cables: Monoprice Ultra 8K High Speed HDMI Cable - 48Gbps, Dynamic HDR, eARC, DynamicView Series

Firmware updated on all devices

Thank you in advance!

[useryCA5A0jZKp]

Q-Symphony only works with 5.1 or 7.1 surround sound. If your video contains only stereo audio, Q-Symphony will be inactive or simply not work.

[mjolnier]

That may be true but pretty much everything now is at least 5.1 surround at least. I've seen numerous posts where people have had this issue so I think it's something more than that.

[mjolnier · Accepted solution]

So I ended up connecting the Google streamer to the standard HDMI1 and the soundbar to the HDMI3 ARC port and so far so good.