Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[MetroidTalon]

Same situation down to the letter. I know manual says USB update won't start if the firmware is the same, but since UPD doesn't appear at all, I don't know if they release a new one if it will even go into update mode considering nothing else works.

[Members_0TNY1ol]

Also have a Q850D that is bricked.

[userocuHbP7bON]

Do we have a known pattern at this moment? I updated my q990d and my 2 music frames via USB on Monday, and so far so good. No issues at all. Is this only causing problems when the update is received OTA?

[MetroidTalon]

Seems to be the OTA one

[bullus0]

Yes seems to be only OTA, Several forums people say indeed manual update all was still ok. But also some people got in via ota and are also still working. So I think Samsung quickly fixed it in the same name 1020.7 but was too late for most of us...

[mattd1]

Same issue here in Ireland since yesterday. Seems completely insane that not only is there's no response from Samsung on this, but they still havent take down the broken firmware. They're not even trying to stop the bleeding here.

I spoke to their customer support yesterday and was told that my only option was to send it off for repair. I'm hesitant to do that because I don't have a box to put it in or know where I could even get one. Hoping there will be a new firmware published to fix this but it seems increasingly unlikely.

[Adma]

In the UK, Samsung will send a Repair company to collect the bar and repair it.  Ask them to do the same for you.  It is their responsibility under UK and EU consumer regulations.  If there is an issue, the retailer you bought it from is fully responsible to act on your behalf under the Consumer Rights Act 2015 in the UK, I do not know what the regulation is called in the EU but it is just as effective.

[DARKDEALX-23]

@mattd1 , totally agree with you. 

if they’re expecting customers to send new items that are less than a year old. And only perhaps to get their goods in a worse state. Then they will have bloodshed on their hands and people suing them till Kingdom come. 

[Bontikker]

It’s truly a disgrace how Samsung is handling this, and the form of communication, or rather the complete lack of any form of communication. How can such a large international company deal with this so amateurishly? Just manage the expectations!!!

[DT2122]

@SamsungMod any company provided update here? Support simply “passes along” the questions about widespread issues