Exact same thing happened to mine Thursday morning in the UK! DEVASTATED. Got Samsung to come and collect it on Monday, but they didn't say anything about this update.
Just read an article on verge saying about this update and the glitch where it freezes on TV arc and no factory reset is working.
It's a speaker, it's meant to play audio. So I've spent 1500 on a huge brick that has now rendered my other speakers useless.
Assuming as mine is less than 6 months old I won't be charged anything for this. If anything i need to be compensated
@VADAR did they pack it up themselves on collection or did you have to pack it up? I have mine scheduled for collection on Monday. Wonder how long the repair will take
Same thing has happened to me in UK, being collected for repair on Tuesday. We do not need to worry about charges, notwithstanding manufacturers warranty we are covered by The Consumer Rights Act 2015 which covers products for up to 6 years. EU has similar regulations.
I have read that the update 1020.7 is the cause by frying the board so Samsung are totally in the frame.
I saw a news article about this issue and rushed to turn off auto updates. I noticed mine is already on 1020.7 and has been working fine. Does that mean my unit somehow escaped the glitch? Just wondering if it can still brick.
mine too bricked the 13th. But I expect they solved it also in the ota update because I hear some more people they have still working systems after 5 days of auto update... Strange I guess they solved it quickly in the background so not all soundbars should have go back to repair service centers ... And that also people give some good news in between the bad news...
A few months back Samsung released an Android update that bricked a bunch of older phones, including my wife's. I had to reset to factory, losing a time of photos not yet backed up. Now this with not reset fix. My Q990D is still working now, just hope it stays that way.
