Original topic:

Waterlock not turning off

(Topic created: yesterday)
39 Views
dkm1966
Constellation
Options
Galaxy Watch

Hi, 

I have a Galaxy Watch 5 and the waterlock seems to be stuck. I tried turning it off and midway through the tone it stopped and didn't complete the process. Now, the icon for the water lock is constantly visible in grey and I cannot retry, its simply frozen.

If I leave the watch screen to enter sleep mode then it allows me to try again. But, each time I try to unlock it again it starts the process, however an error is soon following "can't play water ejection sound while another sound is playing". However, there is no other sound playing?

I'm then back to square one.

2 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy Watch

@dkm1966 Have you tried completely powering off the watch and powering it back on?

Have you tried resetting the watch? 

Options
Galaxy Watch
Have you tried to wipe the cache partition?