Original topic:

Unable to add samsung account app for watch 7

(Topic created: 08-14-2025 09:03 PM)
3751 Views
Asteriod
Cosmic Ray
Options
Galaxy Watch
Anyone have this issue?
I keep getting the below pop-ups. The watch is on wifi.
image

Going to the Accounts and Backup it brings me back here and round and round it goes.
image

Thanks very much.
30 Replies
VerbumVeritum
Galactic Samsung Care Ambassador
Options
Galaxy Watch
"Samsung Account" comes preinstalled inside the Settings of the Watch at the very top. Do you not have that?
0 Likes
Asteriod
Cosmic Ray
Options
Galaxy Watch
I'm trying to add my samsung account to the watch, but it says to update the app first. When I try, I receive the previous screenshots. Also l, on the wearable app, I see the below, which gives me the previous screenshots.1755246522494.jpg
0 Likes
realaud
Honored Contributor
Options
Galaxy Watch
You should just be able to ignore the turn on wifi message and tap install. You may be prompted to sign into your account on the phone. Just tap the tile and it should continue with the update. The only other alternative would be to factory reset and then log in to restore your backup.

-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
0 Likes
Asteriod
Cosmic Ray
Options
Galaxy Watch
I tried turning off the wifi, then it says i need to sign in. When I try to sign in, it says I need to update. So I can never start either.
0 Likes
realaud
Honored Contributor
Options
Galaxy Watch

Can you explain the path you are taking?  Are you already signed into your account on the watch?  Are you trying to connect your watch to the Wear app and being told to update the Samsung account app? You got to the update page by tapping on "update" in the Wear app?

The Samsung account app is installed on the watch.  When you first set up the watch, you are prompted to sign into your account.  At that point, any updates that are available should install. From that point on, the updates are usually automatic,


-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
0 Likes
Asteriod
Cosmic Ray
Options
Galaxy Watch
I am not signed into my Samsung account on the watch. When I try to sign in, it says I need to update. So I can never start either. I've reset twice and am not being prompted to sign in.
0 Likes
Asteriod
Cosmic Ray
Options
Galaxy Watch
I'm able to sign into Google account though.
0 Likes
realaud
Honored Contributor
Options
Galaxy Watch
When you reset, did you also disconnect from the Wear app first? It's odd, as a reset should auromatically update the OS and any vital, preinstalled apps - the Samsung account being one of them. If you try and fail again, I recommend putting in an error report. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692?src=ShareByUserCM

-------------------------------------------------------------
Please mark any response that helped you as your solution.
-------------------------------------------------------------
0 Likes
MissyKa
Constellation
Options
Galaxy Watch

How do you sign in to the google account  .I am not able to......

0 Likes