Original topic:

Unable to add samsung account app for watch 7

(Topic created: 08-14-2025 09:03 PM)
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Asteriod
Cosmic Ray
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Galaxy Watch
Anyone have this issue?
I keep getting the below pop-ups. The watch is on wifi.
image

Going to the Accounts and Backup it brings me back here and round and round it goes.
image

Thanks very much.
realaud
Honored Contributor
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Galaxy Watch

Is the watch associated with your Apple account in any way?  You may need to remove it from that account, as that could be what's blocking your connection.  If a device is connected to the wrong Samsung/Google/any other account, the anti-theft measures kick in and prevent it from being used.


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pumpkyn
Asteroid
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Galaxy Watch
It is not associated at all, I literally just got it yesterday and tried to connect it to my Flip 7. I have no idea what to do.
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realaud
Honored Contributor
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Galaxy Watch

Did you by any chance try to connect the watch via BT prior to installing the Wear app?  You can try unpairing the watch from within the BT settings, uninstalling the Wear app and rebooting your phone.  Then try setting up your watch by logging into your Samsung and Google accounts.  Then go to the watch settings (slide up from the bottom of the watch face), scroll down to general, select it and then scroll to transfer watch to new phone.  At some point in this process you should be prompted to install the Wear app on the phone.  If you are not, reinstall it, but continue to the transfer process through the watch interface.  See if that is successful.  If that does not work, your best bet would be to contact Samsung tech support through the support tab of the Members app. In many cases your carrier may also be able to help you connect, even though it's not strictly their job.  However, if your watch is the LTE version, they should help you.


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pumpkyn
Asteroid
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Galaxy Watch
Didn't work. Not sure what to do, but it seems like many others are experiencing the same error
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realaud
Honored Contributor
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Galaxy Watch
Yeah, Ive been seing a lot of complaints about this. I think there's some disconnect that happened with OneUI7 between the phones and watches. Might ne related to our issues with the wayches not being seen in Samsung Find.

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LesVaness05
Constellation
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Galaxy Watch

Im going through this right now with my zflip7 and watch 7. I tried it all. Not sure what to do. 

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rico-chet
Constellation
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Galaxy Watch

Same problem over here. Nothing seems to work.

My Galaxy watch  4 had no problem, but after i reset my old watch 4 the same problem occurred. 

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Y2kdancr
Constellation
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Galaxy Watch

I have this issue with my new fold 7 and Galaxy Watch 6 classic. I already sent my Fold 5 back to Samsung for trade in so can't use the suggested work around.

Suggestions?

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Y2kdancr
Constellation
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Galaxy Watch

Update:

I installed on a moto phone.  Worked without issue.  It appears to me that when you try to sign into your samsung account on the watch, a pop up on the fold 7,  is not happening. On the moto, when I clicked sign in on the watch, I was presented with the opportunity to log into my samsung account on the moto. After that my samsung account was linked to the watch. There was no request for the samsung update on the moto and the watch at all times indicated most recent software installed. 

Still not working on the fold 7.  Must be related to that pop-up not happening to sign in 

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YungChrist
Constellation
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Galaxy Watch
I just got a z fold 7 and purchased a new galaxy watch 6. Same issue here, I'm stuck in an endless loop and have no idea what to do. I came from iPhone and turned that phone in so I can't do any work around. Any help would be appreciated.
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