Original topic:

Watch Ultra

(Topic created: Thursday)
302 Views
Bryce12
Constellation
Options
Galaxy Watch
So I misplaced my Watch ultra. Wasn't notified as I was supposed to be anytime it was left behind. The representative said I should delete it from my wearable/find app bc of the technical issues of the day. So now my watch doesn't show up on my wearable app,or even my account. I just have the box it came in! After months of paying for the insurance. Make me switch to Google phone and products quickly bc that was sheister of her and Samsung! ๐Ÿ‘Ž๐Ÿป ๐Ÿ‘Ž๐Ÿป 1 star reviews will be posted 
5 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Watch
You should still be able to see its last location using Google Find which is separate from Samsung Find. I dont know why they said to delete it from Samsung Find

https://myaccount.google.com/find-your-phone


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


BlueSkies
Comet
Options
Galaxy Watch
+1 on Google Find it's been a great backup when Samsung smartthings wasn't working me
Options
Galaxy Watch

I know there's been an issue with the Samsung find app and some watches, specifically after the OneUI7 update.  The watch somehow deregisters from Samsung Find, even though it's connected via the wear app, shows in your account and shows in Smart Things.  When one activates Samsung Find on the watch (to locate other devices), they are greeted with the message, "your watch has not finished registering to your account". I've put in error reports on this, and it's still listed as "in process" - so not yet resolved.  The suggestion was also made to me to reset the watch,  remove it from the wear app then reinstall the wear app and reconnect the watch (which you obviously can't do because it's lost), but because Google Find Hub is available and working properly, I refuse to follow that advice.  Even when it was working properly, I was never actually notified when I left my watch behind, even if I did it deliberately.  Possibly because I have remote connection turned on.  

 

So, my suggestion is to just use Google find, as the others suggested.  If your battery is still active it should locate it or at least find the last known location.

BellsM
Asteroid
Options
Galaxy Watch
Yes and I got the one ui 8 and is having the same issue
0 Likes
Options
Galaxy Watch
Yes, it did not get fixed in in OneUI8