Original topic:

Sleep Mode Trouble

(Topic created: 07-15-2025 06:13 AM)
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AnaKaye
Asteroid
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Galaxy Watch
Galaxy Watch 5 40mm, S20+5G

Turning Sleep OFF on my watch in the morning puts my phone into DND mode. WHYYYYY??? I have completely factory reset the watch, re-paired it to the phone, restarted both several times, confirmed that "Sync Modes" is off, and STILL the problem persists.

Anyone else have this problem? If so, how did you fix it?

Please do not suggest that I factory reset the phone because this is clearly a watch issue and I shouldn't have to spend hours effing and then uneffing my phone to fix this.


19 Replies
thebasicuseryt
Cosmic Ray
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Galaxy Watch
I don't have a Galaxy Watch, but I think I know what happened. First, have you checked the device settings?
AnaKaye
Asteroid
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Galaxy Watch
Yes, hence my noting that I have confirmed that Sync Modes between watch and phone is turned off. Not that it seems to matter, because this was also happening when Sync Modes was on.
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thebasicuseryt
Cosmic Ray
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Galaxy Watch
Try disconnecting the phone to the watch for at least 1 hour. If it don't work, you may have to contact samsung
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AnaKaye
Asteroid
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Galaxy Watch
Had them disconnected for at least four hours yesterday.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@AnaKaye I wonder if it isn't the watch. 

Have you checked phone settings -> Notifications -> Do not disturb to see if you have a DND schedule enabled?

 

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AnaKaye
Asteroid
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Galaxy Watch
I use a 3rd party app to control custom modes on my phone, and do not have a DND schedule set up directly in the phone's native system. Furthermore, DND activates EVERY time I turn off Sleep Mode on the watch. It activates that very second, regardless of what time it is. This tells me this is NOT any type of scheduled event.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@AnaKaye Have you tried turning off this 3rd party app? 

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AnaKaye
Asteroid
Options
Galaxy Watch
It is not related to that app .
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@AnaKaye As a troubleshooting step, boot into safe mode. While your phone is booted in safe mode, try turning Sleep on/off on your watch. If the error doesn't occur, then you know the error is caused by some 3rd party app on your phone. 

To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/ 

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