Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[userZSX0KODMNl]

Same here 😢

[T0m8t0s0up]

Same here! It's so annoying. It's ever since I got the new s25 ultra.

[sean0808]

Same issue here!!! So frustrating both watch and phone are brand new!!!

[Stormis77]

I'm glad I'm not the only one with these 2 devices having this issue. It's horrible. I'm starting to regret swapping from from my iPhone. Please update if you have found the solution

[GreatDrivr]

All indications so far is that the only solution will be in the form of a Software Update, likely the Watch Ultra, maybe the phones.

I say likely the Watch Ultra, as that seems to be the only common factor w/ this issue.  Only the Watch Ultra, across many, many phone models.

Furthermore, one response from Samsung support regarding one of my submissions specifically claim it'll be fixed in the next Watch Ultra software update.

In the meantime, I beg all affected users to please continue submitting feedback via the Samsung Members app.

Open Samsung Members app (available on Google Play), click "Support" @ bottom right, then click "Send feedback" under "Quick Help" ~half way down.

Follow the prompts, attaching logs if prompted.  For details, enter a brief summary of what happened & any useful details like "Watch Ultra disconnected from phone while charging, will not reconnect.  Known issue, requires Factory Reset of watch, please see Samsung Community for further verification".

Yes, many say that Samsung Support doesn't look @ the Community, but I can only hope they care enough to do so if I specifically reference it in my feedback.

You should expect a response from Samsung Support within a few days.  I encourage folks to PLEASE submit feedback when this happens & PLEASE share the responses here.  I, myself, have received very different responses for feedback & logs I've submitted, so I'm curious what responses others receive.

I hope this helps.  Thank you!

[annej]

I am having the same issue they replaced the motherboard in mine and it's still doing it!

[Twedy2001]

Mine is doing the same

[Kawaiikakez]

I'm having this exact issue and my watch is also new. I'm not sure what the issue is, as this is the first post on the web I've found about having the exact same issue. I'm thinking it might be the charger itself that needs to be replaced but I'm unsure

[dreamg35]

Same

[DanDa1]

I've noticed lately that my watch(ultra) and my(galaxy) ring will disconnect completely from my phone (Z Fold 5) a lot more lately. I've gone through all of the protocols to ensure a proper connection. And a few days later, they disconnect again to a point where I'm resetting them to factory default. Should attempt a repair or replacement option? It's starting to get annoying.