Thank you for reaching out. I can certainly understand your concern with the ECG not updating. If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6), Monday Thru Friday 9am-6pm EST, or email support@samsungecg.zendesk.com.
When you reach out to the ECG Team, please make sure to provide your Community Username.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
