Galaxy Watch 5 health features stopped working

[DiscoStu1]

Hello there, 

I have a Galaxy Watch 5, I have to say that it used to work still very well... until last week.

It started to stay locked after recharging (as it did not know to be on my wrist), then it started to record sleep with random values (yesterday it said I slept until 11 AM... i was awake at 8), then the heart rate monitor stopped to work (it reaches 99% and get stuck, saying that it is not possible to measure it). Then I tried body compisition, ECG, oxygen, stress level. Nothing is working anymore....

I've already tried everything:

 - I hoped that updating to one ui 8 would solve the problem.. nothing

 - I wiped cache

 - I've done reset 3 times

 - I've cleaned all the watch with alcohol and soap... 

Nothing is working anymore... except notifications and steps.

Do you have any solution?

Thanks in advance and happy new year

[LongHiker]

@DiscoStu1 It sounds like the sensors on the back of the watch could be damaged or failing. 

Have you tried any watch diagnostics? 

1. Open the Wearable app
2. Click on Watch settings.
3. Click on Device Care
4. Click on Diagnostics
5. Under "Connected device diagnostics" click on your watch.
6. Select the appropriate tests to run

More than likely you will need to contact Samsung support.

• For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.
• Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

[nullandvoid]

You cleaned the watch with ALCOHOL and SOAP?  You should NEVER use soap on the watch and alcohol should only be used in a very diluted concentration.