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Duo Charger Not Charging Galaxy Watch

(Topic created: 09-22-2020 06:40 PM)
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stevenbusch
Asteroid
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Galaxy Watch

The Duo charger has issues charging Galaxy watch. On the larger side, it flashes red when I try to charge the watch. The large side charges phone and galaxy buds no problem. 

On the samller side, when charging the watch, sometimes it will show the red light for a while, then it will blink, then go back to red, then blink or completely turn off. 

All the while, my watch is 100% dead and will not turn on. 

The smaller side has no problem charging my buds or phone. 

 

Is this duo not able to charge watches anymore? 

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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Have you tried charging the watch with the original charger? If it will still not charge, please send a private message with the model code and serial number or IMEI number of the watch. http://bit.ly/2XERsky



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Gargox
Asteroid
Options
Galaxy Watch
yes my watch charges fine with the original charger
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stevenbusch
Asteroid
Options
Galaxy Watch
I don't know how to send you a private message. but I am using the charger that came with the device. it will charge the watch sometimes, but if it's not directly in the center, it will stop. or if I set my phone down and it just slightly gets moved, Still entirely on the ring, but just slightly off center, it will start flashing red. is it really that sensitive?
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Stephanie Nikki
Black Hole
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Galaxy Watch

Private messages cannot be used through the Members App, you will need to log into a web browser to be able to see and use the provided messaging link. 


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Gargox
Asteroid
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Galaxy Watch
I'm having the exact same problem with my duo charger that I just got with my Note 20 Ultra
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userG8SySdB7fr
Constellation
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Galaxy Watch

I'm having the same problem with my new duo charger. My Galaxy watch is the only thing that will not charge. 

stevenbusch
Asteroid
Options
Galaxy Watch
I've found that if it the watch is on the smaller ring, by itself, and set PERFECTLY, it will charge, but when it gets to around 90%, if stops