Original topic:

After latest Galaxy watch update my watch continuously goes into lock mode

(Topic created: yesterday)
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galaxymali
Astronaut
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Galaxy Watch

My watch goes into locked mode continuously after the latest update for my Galaxy watch, and that means I don't get any notifications whatsoever and miss messages and calls as I don't always have my phone on my person at all times.  It will also randomly unlock without me putting in the PIN, I'll start getting notifications again, but then randomly again, will go back into lock mode.

If I put in my PIN, put my arm down, and then go to check the watch again, it is in lock mode....extremely frustrating.

3 Replies
BellsM
Asteroid
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Galaxy Watch
I just buyed a watch, 2 days ago and I have not been able to sync it with my s22 ultra after I updated to the 8 one ui and last android version. After troubleshouting with an agent it looks like is a problem with the software, the agent told me to report this in the app
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@BellsM Sorry that you are having an issue. Unfortunately, this is not where you report it. 

  1. Open the Samsung Members app
  2. Click on Support in lower right
  3. Click on Send feedback
  4. Click the paper airplane icon to create a report and send it to Samsung. 
BellsM
Asteroid
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Galaxy Watch
Don't worry I already did it, I was just commenting the issue