Original topic:

Unable to setup visual voicemail

(Topic created: 9 hours ago)
24 Views
chungusxl
Asteroid
Options
Galaxy S25
Just got my phone. Trying to setup visual voicemail. When I try to activate it, it just spins and says "wait while we verify your account information". Nothing ever loads. I have cleared cache and data. Also force stopped it and restarted my phone. Does the same thing. Anyone running into this issue? I have tried on both WiFi and data. I am with T-Mobile. 

Thanks!
14 Replies
chungusxl
Asteroid
Options
Galaxy S25
It's not unlocked. T-Mobile.
0 Likes
Tidbitty
Supernova
Options
Galaxy S25
What Plan are you on?
0 Likes
chungusxl
Asteroid
Options
Galaxy S25
Old Simple plan. Visual voicemail worked great on iPhone i just had.
0 Likes
Tidbitty
Supernova
Options
Galaxy S25
VVM from iPhone is handled by Apple. Android carriers handle it themselves. Simple Choice depending on which one VVM isn't free. It costs like $4. May need to use their App also. Double check on their forums
chungusxl
Asteroid
Options
Galaxy S25
Will do! Thanks!!
0 Likes