Unable to setup visual voicemail

[chungusxl]

Just got my phone. Trying to setup visual voicemail. When I try to activate it, it just spins and says "wait while we verify your account information". Nothing ever loads. I have cleared cache and data. Also force stopped it and restarted my phone. Does the same thing. Anyone running into this issue? I have tried on both WiFi and data. I am with T-Mobile. 

Thanks!

[eJamies]

Clear cache for voicemail. Go to the app, right click, hit the i in a circle. Scroll down, choose storage and hit clear cache at the bottom

[chungusxl]

Tried that. Still nothing.

[eJamies]

Restart phone, hold volume up and side button till you see the menu. Wipe cache partition and reboot.

[eJamies]

I'd email the developer at that point. They may need to update the app itself if you just updated your phone.

[chungusxl]

Yea, I might have to. Cleared cache on the phone. It's the visual voicemail through samsung.

[Dan2023]

Visual voicemail is a service provided by your carrier. Please contact them about this issue.

[cece3]

I had the same issue. I had to talk to Verizon tech support. They reset the visual voicemail permissions on my account and it worked right away.

[Robin621k]

I wiped cache partition and it worked for me.

[Tidbitty]

If your device is unlocked version it will not setup on T-Mobile. You need the branded version. You will need to use their App.