Set up my S25U and made a mistake with how I wanted my apps loaded, so decided to do a factory reset before I put anything on it. After that reset, Samsung cloud completely disappeared from my phone.
It's not available as an app and disappears if I search in the galaxy store. It's not in the UI. I can still make temporary backups through smart switch. I can see Samsung account services in the app list but it is not in the manage backups section.
Also, if I make a shortcut with nova launcher I can access Samsung restore and then cloud and backup/restore from there. So I know it's running but it's NOT in any menu. Also, a bunch of my Samsung base apps never installed and were just greyed out until I reset enough times and they came back. But after maybe 10 times I have not been able to get cloud back. I'm on a Verizon SIM but I bought the phone unlocked directly from Samsung.
@cudd Samsung Cloud Restore and Back up are in phone settings -> Accounts and backup.
If you go to phone settings -> Apps and enable Show system apps you will find the Samsung Cloud app. It is a hidden internal app not accessible directly by the user.
Try opening settings, click on your Name/Samsung Account. Scroll down and you should see Samsung Cloud under Apps and features. Open Samsung Cloud and click the 3 dots in the upper right corner. Then Settings. Then enable Show Samsung Cloud on Apps Screen.
