S25 Ultra overheating and poor battery life

[S-Pen-Diehard]

I had this issue on my S24 Ultra in late summer, so I decided to trade it in for the S25 Ultra and it's happening straight out of the box. The phone gets really warm and the battery starts dropping at like... 1% every minute or two. Restarting the phone stops it for a little while but then it keeps doing it. I've included the battery graph, and you can see it just randomly curve down. Does anyone know what could be causing this? My Pixel 8 gets better battery life at this point!

 

[Lu55kas]

I got it out the box early this morning and had the exact same thing, it was so hot to handle, I would not be able to put that next to my ear. Additionally mine seems struggle charging around 74% mark with fast charger took 50mins to increase a further 1% seemed to improve when  taking it off charge and letting it cool the charging again, but I am not impressed by this feels like S7 edge all over again.

You shouldn't need to worry about using the phone, my z fold 6 lasted longer than this and did not start to burn my hand. I will give it a few more days buts it's not looking good.

[LenaCheney]

That's awful I'm sorry. That's the worst thing about getting the first batch during pre-order alot of issues every year

[robbarkley82]

Got my S25 Ultra yesterday and battery is poor... lost 39% in 3 hours... and came from an iPhone... debating whether to return 😕

[DevBlue]

same here. came from a 14PM and they're quoting 31 hours of video playback, I can't even get 5 hours of video playback, I did a battery drain with my iPhone, both on airplane mode with wifi enabled, iPhone drained 3% overnight, Samsung 10%

[SamsungRei · Accepted solution]

Hello, Welcome to the Community. We understand the concern of the battery draining quickly and the phone overheating.

Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:

Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery. 

Optimize Apps:https://www.samsung.com/us/support/galaxy-battery/optimization/ 

If you're receiving an overheating message check out the following link:

https://www.samsung.com/us/support/answer/ANS00076952/ 

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/ 

We also recommend submitting an error report to provide the information to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If you've tried troubleshooting above, when it comes to problems overheating or exorbitant drain to the battery, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[DevBlue]

This didn't fix anything

[S-Pen-Diehard]

This is the second time they forced this resolution on me. I tried marking it as a bad resolution

[DevBlue]

yeah I tried it and it did absolutely nothing. For a 1300 phone i can't believe we're going thru this right now

[DevBlue]

Look at them go censoring an angry customer now

[Arjuntrivedi]

Same issue, getting low battery soon then my old one plus phone, seems s25 has battery issue