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S25 Ultra Extreme Centralized Overheating

(Topic created: 3 hours ago)
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CrispyOBacon
Cosmic Ray
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Galaxy S25

"This is NOT about battery drain but about extreme, localized overheating near the SIM tray/CPU, making the phone unusable for gaming. Please do not merge this with unrelated battery drain topics

 
Hey everyone,
 
I just got the S25 Ultra, and I’m experiencing extreme overheating issues—especially around the SIM card tray, where the CPU is located. Any kind of gaming, whether it’s an idle game, Roblox, Fortnite, or Call of Duty, makes the phone unbearably hot to the point where I can’t even hold it with both hands without feeling like my fingers are getting toasted.
 
For context, my Z Flip 5 also had major overheating issues—even simple things like charging would cause it to throw out overheating warnings. But this S25 Ultra is even worse in terms of heat concentrated around the SIM card tray area. Thankfully, I use a digital SIM because, with how hot it gets, I wouldn't be surprised if a physical SIM started melting in there.
 
I shouldn’t have to tweak settings or lower visual quality just to prevent my phone from overheating—this is a flagship device, and it should be able to handle gaming without turning into a furnace.
 
Is anyone else experiencing the same issue?
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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S25

Hello, Welcome to the Community. We understand the concern of the phone overheating.

Try clearing the cache partition. To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

If you're receiving an overheating message check out the following link:

https://www.samsung.com/us/support/answer/ANS00076952/ 

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/ 

We also recommend submitting an error report to provide the information to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If you've tried troubleshooting above, when it comes to problems overheating, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S25

Hello, Welcome to the Community. We understand the concern of the phone overheating.

Try clearing the cache partition. To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

If you're receiving an overheating message check out the following link:

https://www.samsung.com/us/support/answer/ANS00076952/ 

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/ 

We also recommend submitting an error report to provide the information to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If you've tried troubleshooting above, when it comes to problems overheating, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.