Message notifications are muted

[ThisIsMe93]

My text messages will not give an audible notification. I have gone through the settings and verified there is a sound assigned to it, and yes, the notifications are turned on. I grt the pop-up notification at the topnotch my screen, but no sound. When I look at the notification settings, there is a greyed out bell with a line through it right next to the app name, and I can't figure out how that happened or how to make it go away. 

[realaud · Accepted solution]

Try going to the Play store and see if there is an uninstall option there. There should be. This app has to be uinstalled from the store. If there is not, try going to the app settings/storage and deleting the cache and data. This should refresh the app. You will have to configure your settings again, but this may bring back the option. There is no explanation for why it's not there.

[ThisIsMe93]

Winner winner chicken dinner. That fixed it.

[realaud]

Uninstalling or clearing the data? Would you mind marking the comment as your solution?

[ThisIsMe93]

Cleared cache and data. Wouldn't let me uninstall from the Google play store either.