Bluetooth Hearing aid issues

[userZxlaIx51RQ]

No Bluetooth audio from hearing aids, they work fine on s21 ultra but not on s25 ultra, Oticon app is invisible can only access through Google play download.

[realaud]

If the Oticon app has been downloaded, and you cannot find it, search for it in your apps drawer and then add it to your home screen. If you are having compatibility issues with the hearing aids, put in an error report with Samsung through the support tab in the members app and also with Oticon through the contact info in the app.

[userZxlaIx51RQ]

Just figured out Oticon changed the apps name, from Oticon On to Companion, so it moved from "O" to "C". When alphabetical.

[userZxlaIx51RQ]

I did an error report.

[userPD9TJK83Zc]

I'm using the Resound hearing aid app and have major issues connecting it with my phone to talk through Bluetooth along with my vehicle and Samsung watch as well.

[userZxlaIx51RQ]

Just found a new setting this morning accidently. Pull down the menu to get to settings, near the bottom there is a media bar, touch that and it expands to select where you want the media to play. Select hearing aids.

[userZxlaIx51RQ]

Evidently it needs to be selectd manually every time.

[Members_FWIQKsi]

Having the same issue.  Just upgraded from an S10 to an S25+.  Hearing aids worked perfectly with the S10, but don't work at all with the S25+.  It is connecting to them and when I go to the hearing aid support settings, they show up there and are recognized as hearing aids.  However, for phone calls, there is no sound through the hearing aids AND no one can hear me talk either, so it seems like the phone microphone is also shut off when the call goes through the hearing aids.  Very frustrating.  I may have to go back to my S10 and return the S25.  I had no issues with my S10 and only upgraded because I qualified for a free S25 with a US Cellular deal.

[TarenEmberwolf]

I am also using the Resound hearing aid app. While I can get the sounds to play through my hearing aids, if I am on a call and move my head, one side or the other cuts out or the sound is distorted. It goes back to "normal" if I move my head back where it was before. The phone is sitting 18 inches from me. I never had this problem on my iPhone 11 - I just switched from it to the new S25 2 days ago.

[useraeRGzQ3XZO]

My new Samsung s20+ does not send audio to my HeartLink 2 Hearing aids for some apps. I've checked the settings. They are not set for do not disturb. The Hearing aids are linked via bluetoothto the phone, still no sound.