Original topic:

Bluetooth Hearing aid issues

(Topic created: yesterday)
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userZxlaIx51RQ
Asteroid
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Galaxy S25
No Bluetooth audio from hearing aids, they work fine on s21 ultra but not on s25 ultra, Oticon app is invisible can only access through Google play download.

6 Replies
realaud
Honored Contributor
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Galaxy S25
If the Oticon app has been downloaded, and you cannot find it, search for it in your apps drawer and then add it to your home screen. If you are having compatibility issues with the hearing aids, put in an error report with Samsung through the support tab in the members app and also with Oticon through the contact info in the app.
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userZxlaIx51RQ
Asteroid
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Galaxy S25
Just figured out Oticon changed the apps name, from Oticon On to Companion, so it moved from "O" to "C". When alphabetical.
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userZxlaIx51RQ
Asteroid
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Galaxy S25
I did an error report.
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userPD9TJK83Zc
Constellation
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Galaxy S25
I'm using the Resound hearing aid app and have major issues connecting it with my phone to talk through Bluetooth along with my vehicle and Samsung watch as well.
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userZxlaIx51RQ
Asteroid
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Galaxy S25
Just found a new setting this morning accidently. Pull down the menu to get to settings, near the bottom there is a media bar, touch that and it expands to select where you want the media to play. Select hearing aids.
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userZxlaIx51RQ
Asteroid
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Galaxy S25
Evidently it needs to be selectd manually every time.
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