Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[BrokenCarro]

What does Device triage mean?

[GaryB82]

I believe it testing making sure your trade in matches with the description when you traded it 

[BrokenCarro]

Thanks

[msvd10]

Where are you seeing a status update, is it on the order page? I already sent mine in but the status is stuck on print label

[GaryB82]

You will see the update on the Order page it can take a little while for it too update sometimes ive seen 

[msvd10]

Thanks. I thought something went wrong and I'm worried about them saying they didn't receive it by the deadline even though FedEx shows delivered

[GaryB82]

It can take a little while to get scanned in.  They are getting thousands of devices all being sent in at once.   

[Robin621k]

Ok, community you are my witnesses to my drop off at FedEx!

Weight of my box!

Can not tell me I sent an empty box@

[usermzeJaY3BsM]

Not to be rude here, but sure we can.  You could have put rocks or heavy packing materials in that box, there is no way of truly knowing.  I for one believe you, but that is because I am of good faith, the picture itself proves nothing, sorry to say.

[BraziliaNUTz]

This is true... the weight means something is in the box but not necessarily a phone 🤔