Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[JQuinzelle]

I booted it up and skipped all the sign in stuff, and checked my accounts. I'm not signed into anything. So I factory reset it again. Think I'm good? Or should I sign in and sign out to be safe?

[GaryB82]

If nothing is showing up in Accounts you should be good I'd check right below Accounts and backup and click Google and see if it pops up with your account if it doesn't show a Account there then you should be good to reset it 

[JQuinzelle]

Awesome. Thank you so much for the help. I'll double check to see I'm actually signed out then ship it out. Again thanks for the help and answering my question.

[GaryB82]

Your welcome hopefully everything goes smoothly for you.  If you could please mark the post as solved and Good Night 

[JQuinzelle]

Will do. Good night

[JQuinzelle]

Walt. How do I do that?

[GaryB82]

If your on Mobile you should see 3 dots in the post and select Accept Solution if your on a PC you should see a button that says Accept Solution 

[420bunny]

Yea I'm with ya on how I didn't even know that was a thing we should do whoops cuz I've had many posts & never did this my bad

[angelchained]

Thanks!!! Bookmarked just in case I forget, too.

[JQuinzelle]

Thanks. I did it. Good night. 🙂