Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Babigirl914]

Yeah honestly at some point they need to work on just the launch part every year and I kid you not I could have checked out earlier in a day but I was at work so I said let me take my time let me look at everything and make sure everything goes right I already had a problem with $150 credit that it was overcharging me so I ended up losing out I think on 20 something dollars I do the payment through a firm I get that part settled I put all my information and I get approved and then when it goes back to the Samsung screen to put my debit in for the Samsung cares Plus The screen won't pop up so I can't even hit next

[cspcball]

Same here

[jimcnelis]

Same 😞

[Ijerovier3]

Me too can not order and i found this on google.

[MrJayP]

Yeah.... This info is definitely not correct. Only free upgrade is 256gb to 512gb. Scamsung isn't giving upgrades to the 1tb.

[Babigirl914]

Wait just realized that's the same thing I'm getting when I did it on the tablet Samsung get yourself in order man!

[Ijerovier3]

I tried early to order and was not available until 10 p.m.

[asianguy]

It's working now. I see $600 credit for z fold 4

[Outlawsgt1]

It's not working and only very few people can get through to the order process at this rate you're only halfway there

[asianguy]

Let's wait for tomorrow