Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Ijerovier3]

Yes I have the same problem

[whitesalt]

I got same thing. It's saying "The offer you used is no longer available" What they talking about the offer, I cannot order it!

[MissAmazing]

I used the Samsung shop app on my tablet and was able to order right away. So try a different device if you have one

[AlXS24Plus]

Same results with Samsung Shop

[Nurse2talk2]

Same, frustrating tried multiple browsers and then got a worse offer. Got to wait

[whitesalt]

I always has problem to order new phone. I think, one of the front end delvoper from the Apple.
I was almost order to Apple phone after my order cancelled four times. (But, at five times was success order)

[Members_x8JYteA]

also having the same issue

[userg40yPBvo6s]

Having the same problem

[Members_J6o2njB]

same problem here.

[useru1NhNPPYNc]

Also having the same issues