Modes and Routines stopped working

[TheRavager117]

The routines I have set up will not work now. I have cleared data and cache then restarted the phone. I even tried uninstalling updates. The app takes forever to stop the spinning dots so that I can even select anything. Once it does, I select a mode and I can't scroll or select anything. If I try to set up routines, there are no options for "if" or "then" and if I try to search for one, nothing shows up. Is there any way to fix this? 

[userxSlSebWJw3]

Hi,

After the latest software update 19 Sept on my Galaxy S24 Ultra (Malaysia region), the Modes & Routines app gets stuck with a spinning progress bar and never loads.

What I observed / tried:

• The issue started immediately after the update.

• Restarting the phone did not help.

• Clearing cache/data also didn’t resolve it.

• Workaround found: disabling App info → Change system settings → Not allowed makes the loading spinner vanish and the app opens normally.

• However, with that permission disabled, some routines cannot change brightness, sound, or network as intended.

• Important: When I turn on Sleep Mode, the issue comes back — the progress bar spins endlessly again until I disable the “Change system settings” permission.

Request:
Please confirm if Samsung is aware of this bug and whether a fix is planned in the next update. This affects core functionality of Modes & Routines for S24 Ultra users.

Thank you.

[Pianodude58]

Sorry but you have reached the US Support Community. I would suggest reaching out to the support community for your Country.
https://www.samsung.com/us/common/visitlocationsite/

[usersphyE05Dho]

Same issue described above on a Flip 6.

[Aburton2112]

How long is it going to be before this is fixed? This is a pretty big feature on the phone to currently have broken.

[dizliz]

Is everyone else's modes and routines taking forever to load or just staying stuck on the loading screen? I havent been able to edit my sleep theater or driving routines for a while now any tips? I tried Macdroid and it didnt have the same thing I wanted

[userYTFM7vywu8]

I have the same thing happening and I'm clueless on how to fix it 🤷🏻‍♀️

[Pianodude58]

On my phone, Modes and Routines has no issues and opens for editing very quickly. Try clearing the cache and see if that helps.

[QDog82]

My Modes and Routines was updated the other day after I went looking for an update in the Galaxy Store (now version 4.9.04.13). I was having the same issues as OP but they are now fixed for me. I recommend everyone look for an update, or wait patiently as it appears to be rolling out.

[Aburton2112]

Mines 4.8, doesn't give me sn opinion to update......

[SamuelJames2003]

Since September 19th, the Modes and routines app has been very inconsistent. I used them pretty intensively: to switch from work mode to bedtime mode and routines to automate a lot of my everyday tasks. I have cleared the cache and data from the app and restarted my phone, but the issues still persist.

Deleting data deleted all my Modes and Routines (which I expected), but now I can't even add them back. When I open the app, I get stuck on a loading loop which takes about 3-5 minutes to get out of.

App stuck in a loading loop.

When I do get passed it, the modes are stuck and I can't add conditions or actions. 

Condition page is blank. 

Routines if page is blank too

Factory resetting my phone would be a last resort, as I have a lot of apps that are complicated to sign in to and data that is complicated to back up and restore exactly.