Having to sign into Outlook Email multiple times a day

[LordGara]

 

Hello

Since last Sunday I get every 2-3 hours a request to sing in to my outlook emails. When I click on the notification I don't have to insert the password and it works again. That happened to a lot of people that I know.

Since last Sunday, I have been receiving a request to sign in to my Outlook emails every 2–3 hours. When I click on the notification, I don’t have to enter my password, and it works again. This has happened to many people I know.

I tried singin out and in again and clearing the email app cache, but it didn’t help. How can I fix this?

[JayCay]

Have the same issue. Hope there is fix.

[Tpike]

i think the intent of all posters here is to communicate to others the issues they are having and a solution to the problem, not a workaround to something that has worked just fine in the past. 

[userOeepuXoLsB]

PLEASE fix this Samsung! It's happened to all of us. It's a software glitch because when people downgrade to the old version, this issue goes away. There needs to be an update to the email app to fix this. 

See here: https://www.reddit.com/r/Office365/comments/1j1ab4k/getting_frequent_password_prompts_in_samsung_mai...

Many are dealing with this!

[realaud]

Submit an error report.  The programmers do not read the message boards. Or, you can downgrade to the last version that was working and disable automatic updates for the app.

You also have the option of just switching mail reader apps to one more compatible with Outlook. There are many, and you do not have to be married to Samsung Mail.

[Tpike]

what i have discovered recently is that the authenticator app has been causing the issue. sunday i changed the authenticator app to NOT be optimized by power settings, and the signin requests have stopped. 

do yall have the  authenticator app(microsoft) on your phones? i was required to have it for MFA by my IT service provider.