Original topic:

Bose S1 Pro+ speaker "crashes/turns off" when S24+ tries to connect audio via Bluetooth

(Topic created: 8 hours ago)
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TheCalcLife
Astronaut
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Galaxy S24

Seen multiple people complain on Reddit, but see no solutions there.  Contacted BOSE support and they escalated with a response of 1-3 days, and heard nothing over a week later.

The Bose music app connects via Bluetooth (LE - Bose S1 Pro+).  I can pair the audio via Bluetooth (Bose S1 Pro+) but as soon as I try to play something, the Bose Speaker makes a quick static noise and shuts itself off.  Turning back on, I have to manually connect to the Bose App again.

Once I was able to play audio via Bluetooth by disconnecting the Bose App.  As soon as I tried to view the Bluetooth dropdown on my S24+, the BOSE speaker did its "crash/turn off" bit again.

Works fine with an old S9+ phone, but noticed the Bose app downloaded was version 10.### while my S24+ shows Bose Version 12.###.  Searching Samsung help, someone suggested to change the Bluetooth setting to something like "Old Version" or something but did not see the option on my S24+.  Bluetooth works fine on the Bose speaker from PCs, Laptop, and again, an older S9+ phone.

Also... I bought a Bose Soundlink Flex Gen 2 speaker, and that works fine with the Bose App and Bluetooth audio at the same time.   So seems to be just an issue for the Bose S1 Pro+

 
 
 
 
 
 
 
 
 
 
 
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