Administrative account/security system issue

[m0ns73r123]

I have all sorts of Samsung products from TV to phone. Think I will buy a fridge from your company as well. Just one thing has been keeping me back from this. A administrative issue that has been stalking my family for years. It seems to be targeting my Samsung products as the security system for Samsung is unable to detect this virus that a administrative account has put on my router and account. They have blocked every function that Samsung has and they are about to cost Samsung up to or even more than 10000 dollars. This person has administrative account permission and has been taking control of my Samsung systems for 5 years without knox even knowing about it. Talk about brazen. They don't even care about the security set in place for Samsung. They have just bypassed it and has continued to mess with my electronics. Samsung has a lot of great stuff but if they let the administrative people stalk and harassing the client then maybe I shouldn't buy Samsung products. It's a problem that could easily be fixed but nobody seems to want my 10000 making my house and smart house with all Samsung products. Maybe I should look into LG or something else. I just hope i didn't waste money and time on Samsung products when knox can't catch a single virus and detect inappropriate behavior in its own technical support department. I have attempted to fix it with technical support and they don't see anything wrong. But I have at least 3 bot virus on my Samsung account controlling the signin and stopping us from using the TV functionality. Going as far as to break the product themselves. Any other Samsung consumers have this kind of issue with the security system for Samsung? Or is it just me? Let me know and comment back. Maybe we can get something done about what we have been subjected to for years. 

[userello]

what specifically are you blocked from? if you send feedback to Google, maybe they or perhaps Samsung can read your logs and sort out your issues. sorry you are going through that. revoke permissions granted to apps that have all permissions, reduce your apps, and does it change when you're on wifi versus data? what tv? a physical one or the app?

[m0ns73r123]

I have tons of strange codes and errors always popping up on my Samsung TV and Phones but I don't even understand any of that stuff. I don't even know how they can do something like this undetectable for years. Hey they just must have had some kind of access to something. I don't know. But I am having a hard time setting up my smart home because of it. Even adt has missed it. So Samsung is just fine with me and my family home so I am just not wanting to put alot more money on the smart products if they just don't work right. Imagine something bad on the family hub or something like that. I would be embarrassed my kids see something like that. Is it worth it you know

[m0ns73r123]

Led 8k 65in Samsung smart TV I love the picture but it flickering during game play has made it impossible to play sometimes. I probably got it hooked up wrong but I don't know much about the stuff at all.

[userello]

what's the console can you try other games, maybe the game needs to be updated too many sprites or images. not really sure just guessing.

[realaud]

If things are blocked at your router level, then someone got into your router, and it is not the fault of Samsung.  It's either on your ISP end, or someone with access to your home network visited a shady site at some point over the years that allowed access.  I suggest either factory resetting your router and changing the SSID and password, as well as the administrator password for the router setup, or getting a new router.  This has been going on for years, and you believe it's a Samsung issue, yet you still keep and buy Samsung products?  Also, you are addressing this issue to the wrong audience.  If you want to make your issue/dissatisfaction known to Samsung, you have to contact them directly, not on a user forum.

[m0ns73r123]

I don't believe that Samsung products has anything to do with it. I am just curious about the years of Samsung products I have bought and how easy it has been for someone to exploit the knox security system and the updates that Samsung put out are being blocked or not even showing up in remote connection in the past has found any problems with the security system. It's like the person has permission or something like that. I don't blame Samsung products at all. They have blocked every products as of yet. I am just curious about it all. I'm not a big tech guy I just love 4k games on a Samsung 8k TV. Samsung products are about the best TV and appliances you can get. Just wondering who's the vendors truly in control. I hope it's Samsung and not a stranger. That's truly frightening. Please pray for my family and home because we are not a tech savvy family we just like Samsung products.

[realaud]

That's a problem with your router security. Knox won't detect anything within your router; only whats on your device. If your router is supplied by your ISP, then they usually have security and you should be taking up the issue with them. If you provided your own router you are own your own fir security, unless your ISP has security throughout the network. I will, however tell you that many router invasions happen with open game ports, and tech savvy gamers can sneak in while you are playing. Other hackers just look to exploit open router ports.

In this technological age, you don't have to be a master of tech savvy, but you should at least make it a point to know about the technology you use so that you can take preventative measures, rather than try to remediate after the fact.  Also, being knowledgeable about the tech will help you remediate if you become compromised.

[m0ns73r123]

Darn, I don't even know anything about the router stuff at all and I just let the adt guys set it up. I'm going to have to get ahold of some kind of it place for help. This sounds very scary if someone else has been creeping around in our house and accounts. Thank you for letting us know that this is not normal and we have been dealing with a bigger situation than I thought. Does anyone know what kind of company could help residential addresses?

[userello]

yes i know a member who would know I'll ask