Administrative account/security system issue

[m0ns73r123]

I have all sorts of Samsung products from TV to phone. Think I will buy a fridge from your company as well. Just one thing has been keeping me back from this. A administrative issue that has been stalking my family for years. It seems to be targeting my Samsung products as the security system for Samsung is unable to detect this virus that a administrative account has put on my router and account. They have blocked every function that Samsung has and they are about to cost Samsung up to or even more than 10000 dollars. This person has administrative account permission and has been taking control of my Samsung systems for 5 years without knox even knowing about it. Talk about brazen. They don't even care about the security set in place for Samsung. They have just bypassed it and has continued to mess with my electronics. Samsung has a lot of great stuff but if they let the administrative people stalk and harassing the client then maybe I shouldn't buy Samsung products. It's a problem that could easily be fixed but nobody seems to want my 10000 making my house and smart house with all Samsung products. Maybe I should look into LG or something else. I just hope i didn't waste money and time on Samsung products when knox can't catch a single virus and detect inappropriate behavior in its own technical support department. I have attempted to fix it with technical support and they don't see anything wrong. But I have at least 3 bot virus on my Samsung account controlling the signin and stopping us from using the TV functionality. Going as far as to break the product themselves. Any other Samsung consumers have this kind of issue with the security system for Samsung? Or is it just me? Let me know and comment back. Maybe we can get something done about what we have been subjected to for years. 

[realaud · Accepted solution]

If ADT set it up, and you are paying for a service, they should be able to help you reset the router.  You may have to pay a security expert to help untangle what's going on and to set you up so you are secure.  It may mean resetting all your devices as well (if someone got into your router through an exploit, they could also infect your phones through the network), and resetting your account passwords.

As for finding an expert, you can search online for local people/companies in your area, just check reviews and make sure they are trustworthy.

[m0ns73r123]

Thanks for that info and I am going to listen to each and every one. It's all great advice and I am very grateful. 🙏

[userello]

okay i will, that's why i come here to learn. hopefully another member will respond with a solution or advice. 🙏

[m0ns73r123]

Thanks for your support, the family really needs it.❤🙏

[userello]

does your router/modem have an app usually In find answers on the manufacturer forum or app.

[m0ns73r123]

I love the members app because I have been able to reach other people and get help. Samsung is a great product and I think I will buy the fridge and the stove lol

[userello]

okay 😂

[LongHiker]

@m0ns73r123 Sounds like the issue is that someone accessed your router and someone could have access to your Google or Samsung accounts. 

Routers are typically setup by the provider and left with the default password to access the settings. The user should always change this password to a secure, unrecognizable password. If the user doesn't do this, they open their router to be accessed and the settings modified. 

Account access, like Google and Samsung, is typically compromised by the user when they click on random links in email, text, or web site or when they visit sketchy sites. Then they inadvertently respond to a false request for credentials. 

[m0ns73r123]

I believe that is the issue and I have no real way to tell how much they have control of and Samsung has great stuff with good amenities and options but if i am this comprised on my accounts and my anti-virus programs are not picking it up so I have to probably call professional it person so I can get help from this person. I thank you for your response and I appreciate all the help from Samsung member. Samsung products rock and I couldn't be happier using the product.