Sha-288
Constellation
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11-09-2025 12:29 PM in
Galaxy S24Hi, since updating my Galaxy S24+ to Android 16, the ASOS app won’t open — it just freezes on the black screen with the ASOS logo. I’ve already cleared cache/data, reinstalled the app, updated WebView and Play Services, and reset my network settings.
The H&M app also loads but images don’t appear, so it seems like a compatibility issue after the update.
Has anyone else experienced this or found a fix yet?
2 Replies
Mujibar
Honored Contributor
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11-09-2025 12:55 PM in
Galaxy S24
You will have to contact the developers of those apps to check on updates for Android 16.
S21fe
Asteroid
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11-21-2025 02:04 AM in
Galaxy S24
I agree contact the developer and just wait until someone contact you to help.