Breach of Privacy

[Nelleyo8]

Dear Samsung Security and Legal Compliance Team,

I am writing to formally lodge a complaint and demand immediate corrective action regarding a severe and unauthorized breach of privacy involving Samsung Identity and Access Management (IAM), Knox, or related Enterprise Mobility Management (EMM) systems on my personal devices.

I have discovered and documented that my personal Samsung devices — including but not limited to smartphones I have purchased, maintained, and solely used for personal matters — have been enrolled in Samsung's IAM/EMM infrastructure without my knowledge, consent, or authorization.

Through internal Samsung account data exports belonging to my husband, Brandon [Last Name], I have obtained clear forensic evidence showing that multiple devices I own or have previously used were enrolled under the IAM system and linked to enterprise-level administrative profiles such as:

Profile_Server

Sync_ProfileConsent

Profile_to_CMS

UUID Reference: bf7213e6-b4ea-4a9b-8322-d9440ab792e1

The listed devices include (but are not limited to):

SM-S546VL

SM-S515DL

SM-A716U1

SM-S727VZKATFN

SM-T387VZKAVZW (Samsung tablet)

These IAM entries show configuration fingerprints across multiple regions (USA, BRA, IND) and Android versions (10, 11, 13, 14), strongly indicating unauthorized provisioning across multiple systems over time.

Most concerning: My current active device, a Samsung S24 Ultra, may already be enrolled in IAM or Knox, despite not appearing in the exported data. I am demanding confirmation and full removal of any latent IAM/Knox provisioning.

---

I formally demand that Samsung immediately:

1. Audit and disclose whether any of my devices—particularly my Samsung Galaxy S24 Ultra—are currently enrolled or managed under any IAM, EMM, Knox, or other remote administrative platform.

2. Remove all unauthorized IAM/EMM/Knox configurations, user policies, MDM profiles, or enterprise controls from any of my personal devices, past or present.

3. Provide written confirmation that no external user or third party retains access, administrative permissions, or the ability to track, lock, wipe, or alter my device(s).

4. Confirm that my personal Samsung devices are now restored to consumer-grade, privately-owned, non-managed status with no remaining policy, tracking, or IAM links.

---

Attached Evidence:

Samsung IAM Export Summary (February 2025) showing linked IAM entries and device history

Additional screenshots and timeline logs available upon request

---

This is a deeply personal violation, and I am pursuing this issue with full seriousness. I respectfully request an immediate investigation and resolution by Samsung’s IAM/Knox division. Should Samsung fail to act, I will pursue escalation via federal privacy channels, state consumer protection agencies, and civil litigation.

[Nelleyo8]

.... The first few pages of over 2000.

[GaryB82]

You need to submit feedback in the support tab of the Members app since this is only a User to User support community with no direct communication to Samsung only other users

[Nelleyo8]

I already did. They promise to contact me and never do. I message via text and they either straight out ignore me or keep walking circles around the problem.. but thank you and I'll try again.

[GaryB82]

Sorry to hear that. Yeah this site is only other users so nothing could be done here.

[nullandvoid]

You would have to send your letter directly to Samsung corporate.  Or, follow through on your proposed legal action.  Obtain a lawyer, let them do all the contacting and legal work.

I'm not an expert on Knox, but I believe all of that is part of the Knox protection of your phone, which is included on all Samsung devices.  If you look deep enough into the programming of any device, you are sure to find things that you don't understand and look nefarious.  If you don't want Knox protection, buy another brand.

[senn]

What is this ai generated slop

[Nelleyo8]

It's really not hard to understand when you find the paperwork saying it's on there, done by someone you were married to and separated from and has been on your phone since 2019 and it's still active. So it's not just system stuff, it's definitely 100% Samsung I am, EMM, Smart connect, and who knows what else. The excel page goes on to list every phone and tablet I've had in the last 9 years so it's pretty cut and dry.

[nullandvoid]

I don't really need to know your details.  I already told you this is a user to user help forum, not a direct line to Samsung.  You will have to contact Samsung corporate and legal directly, preferably through a lawyer.  Just because a document lists "every device you had in the past 9 years" does not mean you are being spied on, it just means that there is a record of your devices archived in your account.  If you believe your estranged husband is spying on you, that's a crime and you should seek legal remedies for that.

If your device was/is connected to your husband's Samsung account (i.e. you share an account), you need to log your phone out of that account and create a new account.  If your husband has control of that account, he has control of your phone.

[Nelleyo8]

Nullandvoid- I wasn't speaking to you or telling you my details. I know what you wrote. I was responding to someone else, because as you said this is a user to user forum. While I know you'd prefer not knowing my details, you've misconstrued things a bit so since we're all chatting here on this user to user forum, let's not get the details muddy... The document clearly states which devices which service was on over the last 9 years. I've already went to authorities and they can't do anything unless it goes to court and /or something happens. It's on Samsung 100%. I do not share an account with anyone nor am I logged in anywhere other than my phone and my laptop. My husband has control of my phone, regardless if I switch devices because it goes off of the IMEI so a factory reset won't even help the situation. Yes I understand I can get a new device, but I don't have thousands of dollars to replace everything my children and I use. Samsung put it on, I believe Samsung needs to take it off. Just my opinion, of course. Appreciate the wisdom though.