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Original topic:

Galaxy S24 Ultra purchased from Amazon stuck on UI 7

(Topic created: 2 weeks ago)
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Emma12345
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2 weeks ago (Last edited a week ago by Samsung Moderator ) in 

Galaxy S24

My Galaxy S24 Ultra does not update UNE UI 8.0 is still stuck at 7.0 and Android 15. 

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Mujibar
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2 weeks ago (Last edited 2 weeks ago ) in 

Galaxy S24
Thank you. As @Robin621k said, it is not a US phone. One option is to return it. This is probably your best option.

It looks like it has Verizon firmware. If you know someone with a Verizon SIM, you may be able to temporarily borrow it to see if the phone will update.

Another option is to have unlocked firmware flashed at an authorized service center. There will be a fee for this service. Here's how you can find one near you:

https://www.samsung.com/us/support/service/locations/

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Mujibar
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2 weeks ago in 

Galaxy S24
Where did you buy your phone? Who's your carrier?

Please share a screenshot of your about phone > software information screen (see attached pic).1763502353964.jpg
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Emma12345
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2 weeks ago in 

Galaxy S24
Buy it in the USA and it is free for any company.
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Mujibar
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2 weeks ago in 

Galaxy S24
From which vendor did you buy the device (Amazon, eBay, etc)? Which carrier's SIM is currently installed? Please post the requested screenshot. I can't help you without this information.
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Emma12345
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2 weeks ago (Last edited 2 weeks ago ) in 

Galaxy S24
I bought it on Amazon and my current operator is Cricket.
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Robin621k
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2 weeks ago in 

Galaxy S24
Return it, it is not a US phone. You will never get updates for it.
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Mujibar
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2 weeks ago in 

Galaxy S24
Thank you. You may want to delete that second screenshot with the IMEIs. You don't want that info posted on a public forum.

I still need the screenshot I asked for, specifically service provider software information.
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Robin621k
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2 weeks ago in 

Galaxy S24
DS indicates dual SIM, not a US phone. Still didn't provide the proper screenshot.
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Mujibar
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2 weeks ago in 

Galaxy S24
Nope
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Robin621k
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2 weeks ago in 

Galaxy S24
Until you answer where you bought it, provide that screenshot and tell us who your provider is, we will not be able to help you. You might think you bought an unlocked device that can be used on any carrier. If your device model code doesn't end in a "U1" it probably still has the old carriers firmware on it.
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