S23 Ultra stuck on screen lock and biometrics screen after android update

[Lazzi]

Hello everyone, 

I'm need of some help / guidance. I recently cracked my phone screen, the crack is in the lower half inch of the screen, bottom portion flickers green, but sometimes works. Touch works across the entire screen, phone was still very much usable, fingerprints and everything was working fine despite the crack, until today. I let the phone update and when it turned back on after the update, it wouldn't let me past the screen lock and biometrics settings screen. Once it turns on, it asks for my pin, and then just displays the security settings page (biometrics, password and all), and it won't let me exit out of it, or do anything else. After it times out, it will show the lockscreen as per usual, and I can use my fingerprint to unlock it, but just end up at the security page all over again. I don't know if this is caused by my cracked screen or due to the software update. It was working fine before the update, despite the cracked screen. And also it's stuck on airplane mode, not sure what that's about. 

[NikTrip]

Simple and effective, thanks for sharing

[KiwiBird97]

Is this a work phone? Maybe your current screen lock PIN expired when your phone was updating.

[user0nqGu6LfPj]

I had this happen to me twice on my S24U and I was pretty upset about it because it's not intuitive what needs to be done and it prevents you from going to any other screen.   I think it was a combination of a software update and the policy for the work profile might be requiring the password to be updated.  (if you use your phone for personal and work, you might have a profile for each)   On the screen lock and biometrics screen, I clicked on Password and then just entered my existing password as my new password.   After that I was able to use my phone normally.