Assistance Needed – WiFi Connected Without Internet Access

[Topsykrets23]

I’m currently experiencing an issue where my device shows it’s connected to WiFi but has no internet access. I’ve already contacted my service provider, and they confirmed that everything is functioning correctly on their end. Additionally, other devices in the household are connected without issue.  

Could anyone please advise on troubleshooting steps to resolve this? Any guidance would be greatly appreciated. 

[Topsykrets23]

I really appreciate all your help.

[Mujibar]

Happy to help! Sorry nothing has worked up to this point. I'm curious to see if a new SIM card has any effect. Good luck!

[Topsykrets23]

I’ll update you as soon as I receive the new Sim.

[Mujibar]

Thanks! Look forward to hearing from you.

[Topsykrets23]

Well, turns out the culprit wasn’t the SIM, router, or modem—it was my wife (oops!). She’d accidentally paused my device’s connection because the name didn’t look familiar. On the bright side, everything’s back online now!

That said, I’m a little surprised that after talking to 2-3 support reps, none of them spotted the paused connection. And yeah, I’ll admit it—I feel a bit silly for not checking that myself. Lesson learned: Always double-check the obvious first!

[Mujibar]

You mean she didn't recognize your device name on the home network? Yeah, that would do it. I'm glad you figured it out!

[Topsykrets23]

Lol to be fair I do change it quite often. But yeah, it's fixed now.

[Topsykrets23]

I also wanted to ask have you ever rooted a Samsung device before?

[Mujibar]

I'll DM you