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Samsung Health not working

(Topic created: 05-10-2020 07:22 AM)
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Sprinkles
Asteroid
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Galaxy S Phones

I have a S10+ and up until today (Mother's Day) its not working. I walk 2 miles every morning and its telling me I have 0 steps. I have cleared cache, powered off then on, uninstalled then reinstalled. Still nothing.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Give this a try: go to Samsung Health > tap on the three lines in the top left corner of the app > tap on the gear to go to settings > go to advanced, do you have Auto detect workouts turned on?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Give this a try: go to Samsung Health > tap on the three lines in the top left corner of the app > tap on the gear to go to settings > go to advanced, do you have Auto detect workouts turned on?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Sprinkles
Asteroid
Options
Galaxy S Phones

Thank you

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