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05-09-2025 11:39 AM in
Galaxy Ring
Does anyone understand how this works? I've been using the ring for a few weeks now, and somehow it keeps setting my "usual" sleeping heart range (7 day average) significantly below any of the actual readings in the past 7 days. At first I thought it was just that it is a new product but now that it has a few weeks' worth of data it seems it should look different than this - or am I misunderstanding something?

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Community Manager
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05-15-2025 08:59 AM in
Galaxy RingThank you for reaching out. I can certainly understand your concern with the numbers for your usual sleeping heart rate range being inaccurate. In order to get the best assistance for this, I would recommend speaking to our Samsung Health team directly: https://us.community.samsung.com/t5/Tips-Tricks/Samsung-Support-Acknowledgement/ba-p/2300671