Earbuds pro 3 case not charging

[mgalaxy03]

The case for the earbuds is not charging

[Samsung_Moderator]

Hello mgalaxy03, Welcome to the Community. We understand the concern with the Buds 3 Pro case not charging properly.

Here are some steps that may help:

1. Use the included charging cable and connect to a USB charger
2. Check to be sure the case is charging correctly
3. Verify there is no debris in the charging cradle pin connectors

If there is still a concern with the case charging, it is recommended to have it evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html