Galaxy buds FE won't connect to wearables app

[Novaman187]

I have tried to connect these to the wearables app many times over and just can't seem to do it. But I can connect to them through the Bluetooth but I have no access to any of the features of the headset. Can anyone help me??

[Mario1512]

It also does not allow me to manage wearables, But I can manage them in the Bluetooth app.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand the frustrations of not being able to connect in the Wearables app. Are you following the steps here to connect?https://www.samsung.com/us/support/answer/ANS00086702/ 

Please be sure the Buds were manufactured for the same region as your phone. The app will not work across different regions.

If the Buds are unable to connect to the Wearables app and are manufactured for the same region as the phone, it is recommended to have them serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html