Z Flip 5 Screen not responding

[userniYiaqxOah]

This issue started out of nowhere. The phone is not responding to the touch on the main (inner) screen. The outer screen is working fine.

I have already tried restarting and soft rebooting by pressing the side buttons, but it's not helping. 

Any suggestions will be highly appreciated. 

[CEParsons · Accepted solution]

Try clearing device cache via recovery mode. If you need assistance, see this post:
https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871?src=Shar...

If the issue persists, it is potentially a hardware issue and you will likely need to visit a Samsung Certified repair center to diagnose and repair the issue. Find a location near you using this tool:
https://www.samsung.com/us/support/service/locations/

Hope this helps!