I've had 2 flips and 2 zfolds each one the inner ripped along the crease.

[StontheCutter313]

I've purchased 2 zflips and 2 zfolds because I love the design and I love Samsung products. Each one the inner screen ripped along the folding crease making the inner screen unusable. Each one Samsung offered no support no repair not even a loaner while the phone was being repaired. Everytime ive traded the phone in for a discount on my next phone. The phone was taken, I was told because of the damage to the screen I couldn't use it for trade in. And on top of that, none of the phones were returned to me. Samsung ive have been a loyal fan and purchaser of your products for over 30 years. But I'm sorry to i have had enough.

[Mujibar]

It took going through 4 foldables to realize they're not interested in helping the customer? No one should buy a foldable device without getting Care Plus. Nothing will get repaired under the standard warranty, which only covers manufacturer defects. Good luck proving that a defect caused any of your screen issues. Of course the damaged devices were rejected for trade-in credit. Samsung resells those devices in bulk. It probably wouldn't be cost effective to replace a foldable screen and wholesale the device.

[KrazyKrayzy]

Thank you im getting rid of it and NOT going back. Headed back to MY IPHONE. IDK WHY I EVEN SWITCHED

[LongHiker]

Interesting. I've had 2 Flips and 5 Folds. Each a different generation and none of them have had any screen issues.

I have no real metrics but I have a feeling that avoiding pressing the middle of them screen during closing keeps the device in good shape.

[StontheCutter313]

Nope, thats not it. I never closed it that way my last zfold I barely used the inner screen because I wanted to avoid the crease. But what I have learn is once that crease become deep your screen will fail soon after.

[LongHiker]

Thanks for that data point. I'm not sure why you would buy a flip or fold if you are rarely going to use the inner screen.

[StontheCutter313]

Because no one else had them. But its no good if the inner screen isn't functioning properly 😕