I would suggest using the diagnostic tests in the support tab on the bottom of the members app to test the scanner to see what it says if it fails testing you would need to contact a service center for repairs.
If you've found my post to be helpful, Please like my Comments āāā. If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
If you've found my post to be helpful, Please like my Comments āāā. If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
