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Original topic:

USB connection not working

(Topic created: 7 hours ago)
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Redamarshall
Astronaut
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7 hours ago (Last edited 6 hours ago by Community Manager ) in 

Fold & Flip Phones

Hello dera Usser

 

Please I am facing an Issue with my galaxy Z flip 4 I can’t connected my photo to laptop for sharing files I have tried using so many cable nothing happened I already unblocked usb cables usage on my ohone

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Samsung_Moderator
Community Manager
Community Manager
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6 hours ago (Last edited 6 hours ago by Community Manager ) in 

Fold & Flip Phones

Hello, Welcome and thank you for being part of the Community. We understand the concern with the USB-C port not functioning as expected.

Here is a link with some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01212959/

We also recommend running the diagnostics in the Members app under the Support tab.

If these steps are unsuccessful, it is recommended to have the phone evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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