Not happy with the Galaxy A16 5G phone

[userwRA77FFvXv]

I have a A16 5G Galaxy Phone and hands down.It is the worst phone I've ever owned in my life.I will never get this phone again.I recommend you don't get a phone such as this.It's slow, it freezes up.It's horrible.

[realaud]

The A16 is the lowest end of of the lowest end budget phones.  As such, it really is a basic phone that does some stuff.  You can't expect S series performance from an A16.  It works perfectly adequately as a phone, for basic web browsing, navigation, listening to music, etc.  If you expect to use it for anything other than puzzle games, you bought the wrong phone.  I understand that many people are on limited budgets or simply do not want to lay down big bucks for a phone, but a little research on specs and reviews prior to purchase may have prompted you to go up one model.  The mid and upper range A models are much better than the basic model.  That being said, the A16 is perfectly fine for hundreds of thousands of users.

Depending on the storage capacity of your device, it may slow down if it's overloaded with apps.  Even on high capacity phones, a minimum of 10% space should be left unused.  Apps need space to work, and the less swap space that is available will mean that the swaps will take longer and cause lag, freezes and slowdowns.  If the A16 has an SD slot, utilize that to store your photos, music and data and only use your internal storage for apps (again, leaving adequate free space).

[Serenity66]

Mine came with a mwssed up fingerprint reader & Samsung told me to take it about 30 miles away to their repair shop! Samsung should of offered me a New Phone right here in our Walmart, same place i got the broken phone, & had the new phone delivered¿¿!! Why do i need to slave away for them, They SOLD ME THE BROKEN PHONE! I wanted credit back to get a bew one AND THEY REFUSED !! So i got broke phone but the got my turn into BBB! Their RATINGS are not good I wonder Why????

[realaud]

Walmart sold you the broken phone.  That a phone is defective on startup happens sometimes - that's why there are warranties.  If your fingerprint reader was bad from the start, you were likely still in your return period from Walmart and should have returned/exchanged it for a different phone.  Samsung cannot help where you live and the fact that there is no authorized repair service in your area is not on them.  They have contracted with a major phone repair operation in order to have the most locations available.  Every one can't be across the street from users.  There is a "for pay" option of having a technician come to you and you have the option to send the phone to them - but that means being without your phone for about 2 weeks. 

Is the fingerprint reader actually defective?  Have you run a diagnostic?  Could it be that it's some glitch with the software and you just need to do a factory reset?

A word of advice when buying any product: If it's defective out of the box and you are within a store's return period, return the device to the store.  After the return period, it then becomes a warranty issue, but you are still limited to the repair options Samsung offers under the terms of their warranty.  Even if they were going to replace your phone, you would still have to send your phone back to them for examination/repair first.

[crappyph]

Samsung galaxy a16 5g am not happy with it at all. Slow,freezing up,no earphone jack, low grade pics.

[freakonaleash]

Mine gets virus daily

[freakonaleash]

I get viruses daily

[realaud]

If you are getting viruses daily, that would be because of your own user behavior, by clicking rogue links or downloading unknown apps. You may have one virus that you did not get rid of.  Download Malwarebytes and run it, go to settings/security and privacy and turn on app protection.

[Hardeesprepper]

I got the Samsung Galaxy S25

[Hardeesprepper]

But im about to buy s21 ultra

[userHhBJzoxC67]

▪︎UI errors multiple times/day
▪︎It is WAY TOO slow to respond
▪︎When I tap on the screen it will do
something entirely different or
nothing at all (for way too long)
▪︎Twice, the screen has completely
frozen; I finally saw a YouTube
video on doing a Hard Reset to
restart the phone [hold down volume
& power buttons, together]
▪︎I can't save to my device
▪︎I can't make a mobile deposit
▪︎The screen/cursor jumps all over the
place; I can't tell where I was or
complete an action; certainly not in a
timely manner.
▪︎My husband is permanently disabled; when I need an ambulance or EMTs, I DO NOT WANT TO 'F' WITH A HORRIBLY DEFECTIVE [OUT OF THE BOX], INFERIOR PHONE! People's lives are at stake.
▪︎The camera is awful. The shutter is too slow and I usually miss the picture I'd hoped to get.