"Add eSIM" button gone

[zxisbest]

Galaxy A36 sm-A366E/DS. Add eSIM button in settings is gone. Cannot add an eSIM at all. Is this fixable? Phone is from Latin America but should have esim.

[LongHiker]

@zxisbest Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

[zxisbest]

Thank you i apologize I didn't notice.

[zxisbest]

The button isn't present in sim manager