We are getting the error code 4C when we use our bottom washer. We've gone through all of the steps to resolve, kinked hose, cleaned mesh, etc. We are still getting the code. Has anyone had success running any sort of self-diagnostic on the washer that you can share? We're at our wits end. It isn't pulling hot water. The top washer runs a cycle but only with cold water.
Hi there, Thanks so much for reaching out about this. I can definitely understand the frustration of having an error code on your washer. It sounds like you've already tried all the troubleshooting steps we recommend in our troubleshooting guide linked below.
Since you are still receiving the error code after the troubleshooting steps, the washer will require service. There are a few options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/washers/
