Original topic:

AI Bespoke Ventless All-in-one

(Topic created: Tuesday)
140 Views
Squiner
Constellation
Options
Washers and Dryers

The wash cycle has started adding way too much detergent and there are lots of suds.  Detergent reservoir needs to be filled much too often.  We've cleaned the detergent reservoirs, ran the pump clean cycle, correct settings for low dosing, etc.  We're using HE detergent.

Has anyone experienced this and if so what the solution? 

I've seen that "air and water pressure" can cause a syphoning effect on the detergent, but Samsungs fix procedure is just to drain and clean the drain filter...

 

    

1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there Squiner, and welcome to our Samsung Community. We would love to assist you with your concern and recommend ensuring your have completed all the troubleshooting steps recommended in these articles https://www.samsung.com/us/support/answer/ANS10001018/ and https://www.samsung.com/us/support/answer/ANS10001023/. Please also verify the All-in-One washer/dryer is leveled, you can download the e-manual https://www.samsung.com/us/support/downloads/ 
and follow the steps to perform the leveling that's needed. The final option is to have a technician visit the home for a diagnostic review by contacting our service center to proceed https://www.samsung.com/us/support/service/

0 Likes