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10-19-2023
01:32 PM
(Last edited
02-04-2024
06:53 PM
by
SamsungChelsea
) in
my Samsung tab s7 screen wont turn off when i lock the screen , yes its black but the lights still on and this leads to drain the battery so fast.
if anyone know a fix please?
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10-19-2023 03:17 PM in
TabletsHello and thank you for reaching out our Samsung Community. I definitely understand your concern for battery drainage with the screen not powering off and would like to assist. I've located this article to provide you with that assistance here- https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn... and recommend reviewing it and giving it a try.
Regrettably, if the troubleshooting provided in the article above is unsuccessful the next option is to have the tablet serviced. You can research the service options in your area using this link- https://www.samsung.com/us/support/service/ or use any contact method listed below to contact our support directly:
Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, as I would love to assist you further with this issue, if possible.
![Community Manager Community Manager](/i/rank_icons/admin.gif)
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10-19-2023 03:17 PM in
TabletsHello and thank you for reaching out our Samsung Community. I definitely understand your concern for battery drainage with the screen not powering off and would like to assist. I've located this article to provide you with that assistance here- https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn... and recommend reviewing it and giving it a try.
Regrettably, if the troubleshooting provided in the article above is unsuccessful the next option is to have the tablet serviced. You can research the service options in your area using this link- https://www.samsung.com/us/support/service/ or use any contact method listed below to contact our support directly:
Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number, as I would love to assist you further with this issue, if possible.
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