Original topic:

smartTag2 location not updated with nearby Galaxy device

(Topic created: Friday)
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drtodor
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I have two Galaxy devices in my home: 1. Note20 Ultra 5G and 2. A35 5G

SmartTag2 device updates its location only when Note20 Ultra 5G is nearby, but does not when A35 5G phone is nearby. I suspect there is some sort of setting that needs to be enabled on A35 but can't figure it out. Any help?

 

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Samsung_Moderator
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Hello there, drtodor! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/  Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404.

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