JUMP TO SOLUTION Solved

Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 03:30 PM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

2,454 Replies
Scopeman
Constellation
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Samsung Apps and Services

Same thing as everyone else, didn’t come up when I turned on the tv. I tried to install an app from the Samsung+ only list. When I chose the app it said Samsung+ has been deleted and gave me an install button, with zero results. No message, just did not work. 

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Sandyadams73
Constellation
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Samsung Apps and Services

I have the same situation.  My YouTubeTV app was also gone!  Please fix!

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Chbroyles
Constellation
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Samsung Apps and Services

Yes, this happened to me today it was working this morning and now this evening the app is nowhere to be found, and the TV says it has no signal, but I can access all of my other apps, and my Internet is working fine

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Chbroyles
Constellation
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Samsung Apps and Services

Also just to be clear this case should not be marked as solved because Samsung has not solved the issue. They’ve given to very inconvenient workarounds

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candycane 9
Asteroid
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Samsung Apps and Services

My TVs will not update software updates   Tried several times it says not available we have 2023 model of Samsung  So I hope I get it back what ever going on 

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Ghostmane1
Constellation
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Samsung Apps and Services

I too have this problem and have wasted over an hour of my time trying to figure this out, ggggrrrrr, not happy

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Wheresthetvplusapp
Constellation
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Samsung Apps and Services

Hopefully you resolve this soon. 

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BrigetteS
Constellation
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Samsung Apps and Services

My Samsung TV plus app disappeared and the software update is greyed out but there is no streaming service running in the background. 

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jd-k2
Constellation
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Samsung Apps and Services

There hasn’t been a firmware update for our TV since 2021. When the fix is available will it be delivered by way of firmware update and if so, will it be for all models of TVs that was running it?

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Samsung_Lf7ntsI
Constellation
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Samsung Apps and Services

Also all of my apps in my app tray at the bottom are gone. How and why is this happening? It tells me to install Samsung TV plus and nothing happens. Do you all not have a download option for your own built in service ?

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